Privacy Policy

1. Who we are

Valteeno provides AI automation and software services for HVAC companies, including missed-call response, lead follow-up, review-request workflows, and revenue attribution.

Website: valteeno.com
Email: tyler.albano@valteeno.com
Phone: (603) 845-6283
Address: 16 Blue Spruce Farm Road, Westbrook, Maine 04092, United States

2. Information we collect

Information you provide

When you contact us or request information, we may collect:

• Your name, business name, email address, and telephone number.
• Information about your company, workflows, goals, and service needs.
• The content of emails, calls, texts, and other communications with us.
• Information you choose to provide during a demo or client onboarding process.

Information collected automatically

Our hosting, security, and service providers may process basic technical information such as IP address, browser type, device information, referring page, requested pages, and timestamps to deliver, secure, and maintain the website. Valteeno does not currently use the website to intentionally place advertising cookies or sell browsing profiles.

3. How we use information

We may use personal information to:

• Respond to inquiries, schedule demonstrations, and communicate with you.
• Evaluate, provide, support, and improve our services.
• Configure requested automations and troubleshoot service issues.
• Protect our website, services, customers, and business from fraud or misuse.
• Comply with legal obligations and enforce our agreements.

4. How we share information

We may share information only as reasonably necessary with:

• Service providers that support hosting, communications, scheduling, CRM, analytics, security, or professional services.
• Government authorities or other parties when required by law or necessary to protect rights, safety, and security.
• A successor in connection with a merger, financing, acquisition, reorganization, or sale of business assets.

We do not sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that support message delivery or when disclosure is required by law.

5. Text messages

If you separately provide consent through the Valteeno website chat widget to receive text messages from Valteeno, we may send promotional messages, offers, service announcements, and other messages described at the point of consent. The SMS consent checkbox is optional and unchecked by default. Consent to receive texts is not a condition of purchase. Our text-message terms are also described in our Terms of Use.

6. Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, resolve disputes, enforce agreements, and meet legal or accounting requirements. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.

7. Your choices and privacy rights

You may ask to access, correct, or delete personal information you have provided to us, or object to certain uses, by contacting us. Depending on where you live, applicable law may provide additional rights. We may need to verify your identity before completing a request.

You may opt out of marketing emails by using the unsubscribe instructions in the message, and you may opt out of texts by replying STOP.

8. Children’s privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Third-party services and links

Our website or communications may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

10. Policy updates

We may update this policy as our services or legal obligations change. We will post the revised version here and update the effective date when changes become effective.

11. Contact us

Questions or privacy requests may be sent to tyler.albano@valteeno.com or made by phone at (603) 845-6283, or by mail at 16 Blue Spruce Farm Road, Westbrook, Maine 04092, United States.